Received a Collection SMS or Call?

Received a collection SMS or call? Verify the sender and your account before paying or sharing information. Ask for written figures.

THE CONTACT

Verify who contacted you

Confirm the company, account and contact details independently if anything looks suspicious.

THE FIGURES

Request the current arrears and statement if needed.

IF A FORMAL DOCUMENT FOLLOWS

If a Section 129 notice, summons or sheriff document follows, use the relevant stage guide.

FIND YOUR STARTING POINT

RETURN TO THE DOCUMENT GUIDES

ConsumerLaws
Consumer credit consultancy

Consumer-credit guidance for South Africans navigating payment pressure, credit reports and their next step.

Charles Morkel Medical Centre, Strand, Western Cape, 7140

Monday–Friday: 08:00–16:30
Saturday and Sunday: Closed

Consumer credit consultancy. Court work may be referred to an independent affiliate attorney, acting only if you instruct them and they accept.

An enquiry does not appoint a representative, suspend court deadlines or guarantee outcomes, credit approval or score changes.

Keep identity documents and account numbers out of a first enquiry. Read the Privacy and Security information before sharing personal details.