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YOUR PAYMENT POSITION · THE FULL PICTURE

Get a Clear Picture of Your Financial Pressure

This assessment helps organise the consumer’s current payment position.

Consider your position before choosing a solution.

A woman with a notebook and calculator at a wooden household table, with Table Mountain visible through the window.
  • Income
  • Essential expenses
  • Credit commitments

The advice page helps you prepare a short issue summary.

Map the household position

Use verified or reasonably supportable income, essential expenses and all current credit commitments.

  • IncomeVerified or reasonably supportable
  • Essential expensesHousehold essentials
  • Credit commitmentsEvery current commitment

Mark the stage of every account

  • Current
  • At risk
  • Missed payment
  • Collections
  • Section 129
  • Summons
  • Enforcement

Identify the problem type

Temporary cash-flow pressure, structural unaffordability, disputed account, insurance event or formal enforcement can each require a different response.

Understand your options

Ask about relevant consumer-credit routes and specialist referrals, including material consequences, before choosing your next step.

Your next step

The advice page helps you prepare a short issue summary.

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