Request Informed Consumer Credit Advice
Use this service when you know you have a credit issue but are not sure which technical category it fits. A consultant can first identify the problem and then route you to the correct ConsumerLaws service or external specialist.
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Open the enquiry form to send a short description and choose how you would like to be contacted.
PREPARE FOR THE CONVERSATION
Tell us what happened
Prepare a short description using these five prompts.
- Issue typeWhat kind of credit issue do you need help with?
- Credit productWhich credit product does the issue concern?
- Current stageWhere does the matter stand now?
- Document receivedWhat document, if any, have you received?
- Outcome or explanation soughtWhat do you want to understand or resolve?
Start with the essentials
Your first name, one preferred contact method and a short issue description are enough for this initial enquiry.
Keep ID documents and detailed financial information out of your initial summary. Provide them only when required through a secure process.
BEFORE YOU COMMIT
Understand the next step
Before you commit, ask which process is being proposed.
- Report review
- Document assessment
- Complaint preparation
- Payment-pressure assessment
- Referral
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