How Specialist Referrals Work
UNDERSTAND THE PROPOSED NEXT STEP
We explain the proposed specialist and next steps before you decide.
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Explain your issue and ask whether an independent specialist referral is appropriate.
WHEN THE MATTER NEEDS ANOTHER ROLE
Why a referral may be suggested
Court matters may require an independent attorney; bureau disputes, insurance claims or complaints may need the relevant organisation.
Consumer choice
We explain the proposed specialist and information needed before any lawful sharing. You decide whether to proceed.
Separate engagement
Independent professionals assess your matter and explain their own terms and fees before accepting instructions.
A referral does not give ConsumerLaws control over an independent provider’s outcome.
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