Car Finance Help When Payments Become Difficult
Is your car instalment becoming difficult? Choose where you are now: before a missed payment, in arrears, or dealing with a notice or court papers. Each stage needs a different next step.
Related articleBehind on Car Payments? Understand Your Car-Finance Stage
LET YOUR DOCUMENTS GUIDE YOU
Choose the stage that matches your documents
Not sure where to start?
BEFORE YOU SIGN
Avoid voluntary handover without understanding the consequences
A request to surrender or hand over a vehicle can have financial consequences. Before signing documents or giving instructions, understand what process is being proposed and whether a balance may remain after sale.
PREPARE FOR THE CONVERSATION
Have your documents ready
Useful documents can include the finance agreement, latest statement, arrears letters, Section 129 notice if received, recent payment proof and any written arrangement with the credit provider.
- Finance agreement
- Latest statement
- Arrears letters
- Section 129 notice
- Recent payment proof
- Written arrangement
A LITTLE MORE CLARITY
Questions consumers often ask
Can a bank take my car after one missed payment?
One missed instalment does not by itself mean the vehicle is immediately repossessed. Enforcement is governed by the agreement and the National Credit Act process.
Should I ignore collection calls while I work out a plan?
No. Keep records of contact and ask for important proposals or figures in writing. Silence can make it harder to understand what stage the account has reached.
What if the arrears amount looks wrong?
Request a current statement and payment allocation history, compare it with your payment proof, and raise the discrepancy in writing.
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