Two adults discussing paper information together at a wooden table in a bright consultation room.

Home Credit health Credit report advice

UNDERSTAND THE INFORMATION. FRAME THE QUESTION.

Need Help Understanding Your Credit Report?

Not sure how to interpret an entry on your credit report? We can help explain the data, identify supporting documents and point you to the relevant bureau process.

What the consultation should do

Explain the information in plain language, identify documents that would help verify an entry and outline the appropriate next process where something appears wrong.

Plain-language explanation

Appropriate next process

What the consultation should not promise

Do not guarantee deletion, a score increase, loan approval, a particular interest rate or a favourable outcome in a dispute.

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